Assistant Hospital Manager

VCA Animal Hospitals - Brookline, MA

Full-time - Mid Level

Brookline, MA

Professional, Scientific, and Technical Services

About the position

VCA Brookline Animal Hospital is seeking a highly experienced veterinary professional to join our leadership team as an Assistant Hospital Manager. This role demands a leader with the interpersonal and organizational skills necessary to continue achieving our goals of delivering excellent patient care and customer service to our clients. The successful candidate will have experience in the veterinary industry and possess strong leadership and client service skills. The Assistant Hospital Manager, under the guidance of the Hospital Manager and Medical Director, performs a wide range of administrative duties related to the practice. This includes mentoring the staff and overseeing the business operations and maintenance of the facility. The Assistant Hospital Manager will ensure the business growth and profession of the practice while supporting the hospital's mission of delivering high-quality patient care and exceptional client service. In this position, the Assistant Hospital Manager will be responsible for directing and developing the veterinary, technical, and administrative staff towards the goal of quality patient care and excellent client service. The role also involves assisting in the formulation of objectives and policies to ensure efficient and profitable hospital operations. The successful candidate will need to handle multiple tasks and deal with an environment of changing priorities, all while maintaining a professional demeanor and a positive attitude.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service.
• Assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the hospital Manager and Medical Director to increase revenue and limit expenses.
• Model an 'owner' mentality in the hospital by demonstrating a willingness to assist all employees in making the practice a success.
• Invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Maintain client/patient medical/surgical records and ensure all necessary logs are kept up-to-date through established protocols.
• Assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Requirements

• 2 to 3 years of veterinary client service experience.
• Strong leadership skills.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• Ability to make decisions, delegate responsibility and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• Ability to handle multiple tasks and deal with an environment of changing priorities.

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, and vision
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts