Assistant Hospitality Manager - Houston, TX

$43,680 - $43,680/Yr

LAZ Parking - Houston, TX

Full-time

Houston, TX

Personal and Laundry Services

About the position

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we're the experts! The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. The Assistant Hospitality Manager supports The Hospitality Manager with complete oversight of the financial, operational, safety and service-related success at their hotel. This role is crucial in ensuring that the hotel meets its operational goals while maintaining high standards of service and safety. The Assistant Hospitality Manager will be responsible for managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff. They will ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients. In addition to these responsibilities, the Assistant Hospitality Manager will attend daily stand-up meetings and resume meetings scheduled by clients, either personally or managed through Supervisors and Shift Leads. They will assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline. The role also involves identifying high potential employees to support the organization's continued growth, actively participating in the recruiting and onboarding process for prospective employees, and ensuring all safety initiatives are rolled out to new and existing employees. The Assistant Hospitality Manager will drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. They will be responsible for cultivating client relationships and business retention, implementing and completing other projects, programs, and initiatives that may arise from assigned hotel(s), and ensuring compliance with all contractual agreements between LAZ Parking and its clients. Financial responsibilities include claims and safety-related training, prevention initiatives, claims processing, payroll processing, and ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses. Daily, weekly, monthly, and annual financial and operational reports will be required as part of this role.

Responsibilities

• Support the Hospitality Manager with oversight of financial, operational, safety, and service-related success at the hotel.
• Manage, plan, schedule, train, and direct the activities of Shift Leads and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and resume meetings scheduled by clients.
• Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives.
• Identify high potential employees to support the organization's growth.
• Participate in the recruiting and onboarding process for prospective employees.
• Ensure safety initiatives are rolled out to new and existing employees.
• Drive service results and establish goals by monitoring LAZ Service Shopper Reports and hotel internal service metrics.
• Cultivate client relationships and business retention.
• Implement and complete projects, programs, and initiatives from assigned hotel(s).
• Ensure compliance with contractual agreements between LAZ Parking and clients.
• Handle claims and safety-related training, prevention initiatives, and claims processing.
• Ensure overall financial success including audit compliance and adherence to budget and revenue enhancements.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Previous supervisory or management experience is preferred.
• Valid driver's license required.
• Experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point, and General Microsoft Office Applications.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges.
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.