Assistant Hospitality Manager - San Diego, CA

$49,920 - $54,080/Yr

LAZ Parking - San Diego, CA

Full-time - Mid Level

San Diego, CA

Personal and Laundry Services

About the position

The Assistant Hospitality Manager supports the Hospitality Manager in overseeing the financial, operational, safety, and service-related success of the hotel. This role involves managing staff, ensuring customer satisfaction, and maintaining safety standards while driving revenue and controlling expenses.

Responsibilities

• Responsible for the financial, operational, safety and service-related success at their hotel.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
• Ensure LAZ internal stand up meetings (Pre-Shifts or “Huddles”) are held each shift either personally or managed through Supervisors / Shift Leads.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Report any and all safety concerns to the Hospitality Manager for review and suggestions on how to improve safety at your hotel.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Assist with the monitoring, review, and analysis of the market rate structures.

Requirements

• Driver's license is required.
• A minimum of 2 years of experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Previous supervisory or management experience is preferred.
• Valid driver's license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Nice-to-haves

• Preferred Bachelor's Degree or equivalent work experience desired.