Assistant Hospitality Manager - Tewksbury

Tree House Brewing Company - Tewksbury, MA

Full-time - Mid Level

Tewksbury, MA

Beverage and Tobacco Product Manufacturing

About the position

The Assistant Hospitality Manager at Tree House Brewing Company plays a crucial role in leading personnel and operations at the Tewksbury facility. This position encompasses managing a diverse range of services including retail, beer-to-go, a golf course, cocktail programs, private events, and a pizza program. The ideal candidate will embody a strong work ethic, a customer-focused attitude, and a commitment to excellence in guest service, while also being responsible for the management and development of a large team.

Responsibilities

• Management and daily operational oversight of the taproom/clubhouse, beer-to-go outpost, and general facilities.
• Overseeing elements of the golf course operations and pizza operations.
• Ensuring the online store displays accurate inventory and new releases.
• Striving for uncompromising guest service for every guest.
• Motivating and inspiring the team to deliver high standards of care to the guest experience.
• Management and daily oversight of a 45-50 person team, including hiring, onboarding, and training staff.
• Promoting professional development and coordinating training with HR.
• Evaluating and improving training systems for superior product knowledge and salesmanship.
• Ensuring safety for the facility, team members, and guests.
• Identifying areas for operational improvement and communicating ideas to leadership.
• Organizing and ensuring all pricing, signage, and product displays are correct.
• Facilitating inventory and money management for golf course and pizza operations.

Requirements

• Minimum of 2-3 years of hands-on management experience in the hospitality industry.
• Associate or bachelor's degree in hospitality, hospitality management, business administration, or a relevant field (preferred).
• Strong business acumen including policy adherence, product knowledge, and operational know-how.
• Uncompromising desire for quality in product and guest experience.
• Operational excellence with a focus on business outcomes and positive change.
• Critical thinking skills to evaluate pressing issues and execute solutions.
• Results-driven with the ability to manage multiple action items simultaneously.
• Adaptability to navigate change and challenges.

Nice-to-haves

• Experience in a high-volume hospitality environment.
• Knowledge of inventory control and logistics.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Pet insurance
• Wellness reimbursement
• Vision insurance
• Complimentary nutrition consultations
• Front loaded paid vacation bank
• Birthday paid day off
• Three personal days per year
• 40 hours of sick time per year
• Paid volunteer hours
• Annual Employee Benefit Card with $750 credit for products
• 50% discount on all products for personal use
• 2 free drafts and 2 free crew cans per shift
• 2 free drafts per guest for immediate family
• 2 items per year embroidery benefit