Assistant Hospitality Manager

LAZ Parking - Chicago, IL

Full-time - Entry Level

Chicago, IL

Personal and Laundry Services

About the position

The Assistant Manager oversees the operations for assigned location(s), under the direction of the Facilities Manager to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Assistant Facility Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location. The role is crucial in maintaining the high standards of service that LAZ Parking is known for, ensuring that both employees and clients are satisfied with the services provided. The Assistant Manager will also play a key role in the financial management of the assigned location, ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks effectively while maintaining a focus on customer satisfaction and operational efficiency.

Responsibilities

• Assist with the management and development of the location(s) team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Responsible for completion of daily tasks at assigned location in the absence of an assigned frontline employee(s) or on a regular basis to fill a shift.
• Identifying high potential employees to support the organization's continued growth.
• Support Facilities Manager with time entries into payroll system, scheduling shifts, training, etc.
• Responsible for assisting with the opening of newly assigned locations.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Responsible for developing client relationships and business retention.
• Assist the region with the operations preparation for potential new locations as it relates to facility services, etc.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Managing, planning, scheduling, training, and directing the activities of Team Leaders and frontline staff.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.
• Communicate with local police department and emergency management teams related to claims and daily operation.
• Assist with the monitoring, review, and analysis of the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1+ years in Management or Supervisory role.
• Experience leading a group of 10-20 individuals.
• Previous experience working in high-stress situations with tight deadlines/high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Nice-to-haves

• Supervisory experience is highly preferred but not required.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.