Assistant Hospitality Manager

$49,920 - $54,080/Yr

LAZ Parking - San Diego, CA

Full-time - Mid Level

San Diego, CA

Personal and Laundry Services

About the position

The Assistant Hospitality Manager at LAZ Parking plays a crucial role in supporting the Hospitality Manager by overseeing the financial, operational, safety, and service-related success of the hotel. This position involves managing staff, ensuring customer satisfaction, and maintaining safety standards while driving revenue and controlling expenses.

Responsibilities

• Support the Hospitality Manager in overseeing hotel operations.
• Manage, plan, schedule, train, and direct Shift Leads and frontline staff activities.
• Maximize revenue, control expenses, and ensure customer satisfaction.
• Conduct daily stand-up meetings and ensure LAZ internal meetings are held each shift.
• Assist in the management and development of the hotel team to achieve goals and initiatives.
• Participate in recruiting and onboarding new employees.
• Implement safety initiatives and report safety concerns to the Hospitality Manager.
• Drive service results and establish goals based on service metrics.
• Cultivate client relationships and ensure business retention.
• Manage claims and safety training, including claims processing and reporting.
• Ensure financial success through audit compliance and payroll processing.
• Monitor and analyze market rate structures and financial reports.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• Minimum of 2 years of experience in the hospitality industry.
• Valid driver's license required.
• Previous supervisory or management experience preferred.
• Proficiency in Microsoft Excel, Word, PowerPoint, and general Microsoft Office applications.
• Strong customer service skills and abilities.
• Ability to handle employee conflict and facilitate coaching conversations.

Nice-to-haves

• Experience in a fast-paced environment with high customer expectations.
• Ability to create an environment of idea sharing and creative problem solving.
• Excellent teambuilding and interpersonal skills.

Benefits

• Full-time position with competitive pay rate of $24.00 - $26.00 per hour.