Assistant Hospitality Manager

$60,000 - $70,000/Yr

LAZ Parking - New Orleans, LA

Full-time - Mid Level

New Orleans, LA

Personal and Laundry Services

About the position

The Assistant Hospitality Manager at LAZ Parking plays a crucial role in overseeing the financial, operational, safety, and service-related success at assigned hotels. This position supports the Hospitality Manager and is responsible for managing staff, ensuring customer satisfaction, and maintaining safety standards. The ideal candidate will demonstrate strong leadership and conflict management skills, with a commitment to personal and professional growth within the company.

Responsibilities

• Support the Hospitality Manager in overseeing financial, operational, safety, and service-related success at the hotel.
• Manage, plan, schedule, train, and direct the activities of Shift Leads and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and ensure LAZ internal meetings are held each shift.
• Assist in the management and development of the hotel team to achieve goals and embody LAZ Parking's culture.
• Identify high-potential employees for growth opportunities within the organization.
• Participate in the recruiting and onboarding process for new employees.
• Implement safety initiatives and report safety concerns to the Hospitality Manager.
• Drive service results by monitoring LAZ Service Shopper Reports and hotel service metrics.
• Cultivate client relationships and ensure business retention.
• Manage claims and safety training, including claims processing and reporting.
• Ensure financial success through audit compliance and payroll processing.
• Prepare daily, weekly, monthly, and annual financial and operational reports.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 5 years of management experience in valet/hospitality required.
• Valid driver's license required.
• Experience in a fast-paced environment with high customer expectations.
• Proficiency in Microsoft Excel, Word, PowerPoint, and general Microsoft Office applications.
• Strong leadership and conflict management skills.
• Excellent customer service and interpersonal skills.

Nice-to-haves

• Experience in hotel partnerships or hospitality management.
• Knowledge of financial management and budget adherence.

Benefits

• Competitive salary of $60,000 per year.
• Opportunities for career development and growth within the company.