Assistant Hospitality Manager

$49,920 - $54,080/Yr

LAZ Parking - Oceanside, CA

Full-time - Mid Level

Oceanside, CA

Personal and Laundry Services

About the position

The Assistant Hospitality Manager at LAZ Parking plays a crucial role in supporting the Hospitality Manager in overseeing the financial, operational, safety, and service-related success of the hotel. This position is located at Seabird & Mission Pacific in Oceanside, CA, and requires a flexible schedule that can range from Monday to Sunday, between the hours of 7 AM and Midnight. The pay range for this role is between $24 and $26 per hour. The Assistant Hospitality Manager is responsible for managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff. This includes ensuring that revenue is maximized, expenses are controlled, and customer satisfaction is achieved by maintaining high safety and service standards that align with client expectations. In addition to operational responsibilities, the Assistant Hospitality Manager will attend daily stand-up meetings and ensure that LAZ internal meetings are held each shift. They will assist in the management and development of the hotel team to meet annual goals while embodying LAZ Parking's culture. The role also involves identifying high-potential employees for growth opportunities and participating in the recruiting and onboarding process for new hires. Safety is a priority, and the Assistant Hospitality Manager will ensure that all safety initiatives are implemented and that any safety concerns are reported to the Hospitality Manager. The Assistant Hospitality Manager will drive service results by monitoring LAZ Service Shopper Reports and internal service metrics, cultivating client relationships, and ensuring compliance with contractual agreements. Financial responsibilities include claims processing, payroll management, and adherence to budgetary constraints. The role requires the ability to generate financial and operational reports and analyze market rate structures to ensure the financial success of the assigned location.

Responsibilities

• Support the Hospitality Manager with oversight of financial, operational, safety, and service-related success at the hotel.
• Manage, plan, schedule, train, and direct the activities of Shift Leads and frontline staff.
• Ensure increased revenue, controlled expenses, and customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and ensure LAZ internal meetings are held each shift.
• Assist in the management and development of the hotel team to accomplish annual goals and initiatives.
• Identify high-potential employees for growth opportunities within the organization.
• Participate in the recruiting and onboarding process for prospective employees.
• Implement safety initiatives and report safety concerns to the Hospitality Manager.
• Drive service results by monitoring LAZ Service Shopper Reports and internal service metrics.
• Cultivate client relationships and ensure business retention.
• Manage claims and safety-related training and prevention initiatives.
• Ensure overall financial success, including audit compliance and payroll processing.
• Generate daily, weekly, monthly, and annual financial and operational reports.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• Minimum of 2 years of experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) preferred.
• Previous supervisory or management experience preferred.
• Valid driver's license required.
• Experience working in a fast-paced environment with high customer expectations.
• Proficient in Microsoft Excel, Word, PowerPoint, and general Microsoft Office applications.
• Strong customer service skills and abilities.
• Ability to handle employee conflict and facilitate coaching conversations.

Nice-to-haves

• Experience in conflict management and resolution.
• Ability to create an environment of idea sharing and creative problem solving.
• Excellent teambuilding and interpersonal skills.