Assistant Hospitality Manager

$43,680 - $43,680/Yr

LAZ Parking - Houston, TX

Full-time - Mid Level

Houston, TX

Personal and Laundry Services

About the position

The Assistant Hospitality Manager at LAZ Parking plays a crucial role in supporting the Hospitality Manager by overseeing the financial, operational, safety, and service-related success at assigned hotels. This position focuses on enhancing customer satisfaction, managing staff, and ensuring compliance with safety and operational standards while fostering a positive work environment and client relationships.

Responsibilities

• Responsible for the financial, operational, safety and service-related success at their hotel.
• Manage, plan, schedule, train, and direct the activities of Shift Leads and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and ensure LAZ internal meetings are held each shift.
• Assist with the management and development of the Hotel team to achieve goals and embody LAZ Parking's culture.
• Identify high potential employees for organizational growth.
• Participate in the recruiting and onboarding process for new employees.
• Ensure safety initiatives are implemented and safety concerns are reported to the Hospitality Manager.
• Drive service results and establish goals based on service metrics.
• Cultivate client relationships and ensure business retention.
• Implement projects and initiatives as assigned by the hotel.
• Manage claims and safety training, including claims processing and reporting.
• Ensure financial success through audit compliance and payroll processing.
• Monitor and analyze market rate structures.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Previous supervisory or management experience is preferred.
• Valid driver's license required.
• Experience in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to facilitate coaching conversations with employees and managers.
• Excellent teambuilding and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.

Benefits

• Full-time position with competitive hourly wage.
• Opportunities for career development and training.