Assistant Leasing & Resident Manager

Corvias Group - Fort Novosel, AL

Full-time - Mid Level

Fort Novosel, AL

Real Estate

About the position

The Assistant Leasing & Resident Manager plays a crucial role in supporting the Leasing & Resident Manager by implementing sales, marketing, operational, and administrative programs aimed at achieving occupancy, resident satisfaction, retention, and revenue goals. This position requires a hands-on approach to the management of leasing operations and resident services, ensuring a positive experience for both prospects and residents.

Responsibilities

• Support the Leasing & Resident Manager in increasing the efficiency of leasing operations.
• Assist in the pursuit and deployment of sales and marketing strategies to enhance income and reduce expenses.
• Ensure the community is presented as a high-quality living space by maintaining readiness for showings.
• Resolve complex resident concerns and address chronic noncompliance with community policies.
• Deploy resident information and engagement campaigns to boost resident satisfaction.
• Oversee day-to-day leasing and resident relations functions, ensuring compliance with company standards and laws.
• Maintain effective communication with the Leasing & Resident Manager.
• Assist in developing and managing local marketing strategies.
• Ensure accuracy of data and reporting in the property management database.
• Create accountability among team members and provide performance feedback.
• Lead training and development of team members on company culture and sales techniques.
• Develop and maintain relationships with key partner stakeholders.

Requirements

• 3+ years of relevant work experience in sales, leasing, marketing, hospitality, or customer service.
• Minimum of 6 months experience in residential property management.
• 6 months experience in a supervisory or lead role.
• Proven initiative and productivity in a team-oriented environment.
• Ability to lead projects and motivate teams to achieve goals.
• Demonstrated organizational skills to ensure productivity and meet business goals.
• Experience in coaching team members to improve performance.
• Ability to maximize revenue through data-driven strategies.
• Experience in designing customer loyalty and retention programs.
• Ability to analyze data and connect leasing activities to business strategies.
• Strong interpersonal skills to resolve escalated customer concerns.
• Computer proficiency in word processing, spreadsheets, and property management software.
• Valid driver's license and personal vehicle required.
• Ability to work weekends and evenings as needed.

Benefits

• Choice between two benefit-rich medical, dental, and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development