Assistant Line Manager

About the position

The Assistant Line Manager at Modern Aviation is responsible for leading and overseeing the Line Service Technicians at a specific location when the Line Service Manager is unavailable. This role requires strong leadership, communication, and organizational skills to ensure high productivity and exceptional customer service while maintaining safety standards. The Assistant Line Manager will coordinate tasks, manage schedules, and develop a positive work environment, all while acting as a role model for the team.

Responsibilities

• Directly manage all FBO LST Supervisors and Line Service Technicians when the Line Service Manager is off-duty or unavailable.
• Develop and maintain Line Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment.
• Assist with recruiting and interviewing the hiring of new Line Service and/or Charter team members.
• Ensure that all Line Service and/or Charter employees are properly trained with appropriate documentation to evidence such training.
• Assist with LST work schedules and recommend appropriate staffing levels to the Line and Operations Manager and General Manager.
• Lead and direct all line service deliveries and provide service recovery when necessary.
• Lead and conduct shift briefings with supervisors and employees.
• Comply with and ensure accountability for Company policies and procedures related to customer/line service standards, safety, and security procedures.
• Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, and training.
• Develop and maintain strong relationships with customers and business partners.

Requirements

• 5 years of management experience
• Strong customer service skills
• Proficient in Microsoft Office
• Excellent organizational skills
• Strong communication skills
• Ability to engage and motivate employees

Nice-to-haves

• Previous line service experience
• Experience in customer service
• Strong initiative and execution skills
• Ability to work without direct supervision

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Vision insurance
• 401(k) matching
• Life insurance