Assistant Location Manager - Glacier National Park

Xanterra - Columbia Falls, MT

Full-time - Entry Level

Columbia Falls, MT

Accommodation

About the position

The Assistant Location Manager at Glacier National Park plays a crucial role in supporting the Location Manager by overseeing daily operations, ensuring departmental standards are met, and fostering a positive work environment for employees. This seasonal position involves managing employee housing, addressing guest complaints, and collaborating with various departments to enhance both employee and guest experiences while maintaining safety and compliance with company policies.

Responsibilities

• Act as the Location Manager in their absence.
• Work with department managers and directors to ensure departmental standards are frequently monitored and are met or exceeded.
• Ensure Xanterra standards and policies are executed across all departments in a consistent manner.
• Oversee all off duty employee personnel issues and opportunities including employee housing, organization of employee recognition, events and outings.
• Greet new staff and give short tour of the housing area, rules, and regulations.
• Take a lead role in creating events, and promoting the employee recreation opportunities at the property.
• Assist in overseeing the employee housing dorm cleaners to ensure standards are maintained in employee housing as well conduct weekly employee housing inspections.
• Work closely with Human Resources and departmental managers to ensure employee experience expectations are met.
• Ensure that all employee complaints are turned over to the Human Resources Department immediately.
• Lead and/or participate in investigations as needed.
• Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company.
• Review guest survey feedback and follow up as necessary.
• Participate in the weekly location department Manager Meeting.
• Assist in the immediate follow-up of all deficiencies noted on National Park Service Evaluations.
• Ensure that proper lost and found procedures are followed by all personnel at the location.
• Continuously evaluate safety concerns throughout all departments, and inside and outside housing buildings.
• Work with Safety and Security leads on property to instill a safety oriented culture.
• Maintain a daily manager's log of all events taking place on location.
• Enforce all Company policies and procedures as determined by Xanterra Parks and Resorts.

Requirements

• Must possess outstanding leadership skills.
• Ability to demonstrate excellent organization and time management skills.
• Must be goal oriented and have strong interpersonal communication skills.
• Must be flexible and adaptable to dynamic situations.
• Good decision making and problem-solving skills are essential.
• Ability to deescalate high pressure situations regarding guest visits and employee life.
• Ability to create a welcoming and engaging environment for on-property seasonal employees.

Nice-to-haves

• Experience in time management.

Benefits

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program