Border Foods - Kalamazoo, MI
posted about 2 months ago
Part-time - Entry Level
Kalamazoo, MI
Food Services and Drinking Places
About the position
The Assistant Manager at Border Foods is responsible for overseeing the entire restaurant operation, ensuring a positive experience for both employees and guests. This role emphasizes the company's core values of Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment, aiming to create a supportive and thriving environment. The Assistant Manager will lead a strong team to deliver great food and service while also focusing on strategic planning and financial performance.
Responsibilities
- Reinforce Border Foods CORE values including Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.
- Oversee the operation of the entire restaurant and ensure a quality customer experience.
- Guide team members and Shift Leaders in completing assigned duties and serving safe, quality food.
- Monitor team performance and hold members accountable for standards and expectations.
- Maintain the point of sale system and report any failures or inaccuracies.
- Ensure compliance with health and safety standards and local laws.
- Create unity within the team and resolve employee issues in a timely manner.
- Motivate and support the team through effective communication and active listening.
- Handle customer complaints and issues with a sincere approach to find effective solutions.
- Develop short-term and long-term strategies for restaurant success.
- Utilize and interpret P&L statements to make financial adjustments and deliver profit.
- Conduct new hire orientation and develop training plans for new employees.
- Minimize loss through adherence to cash handling policies and proper training of team members.
Requirements
- Minimum of three years of restaurant or retail experience, or a combination of experience and education.
- Experience with sales building, P&L statements, recruiting, and training.
- Proven track record of successful hiring and retention.
- Ability to work flexible hours including early mornings, evenings, late nights, weekends, and some holidays.
- ServeSafe Certified.
- Must be at least 18 years of age.
- Valid driver's license and vehicle insurance.
- High school diploma or equivalent.
Nice-to-haves
- Experience in a fast-paced restaurant environment.
- Strong leadership and team-building skills.
- Ability to navigate challenging situations effectively.
Benefits
- Flexible scheduling
- Top pay in the industry
- Bonus program with potential earnings of up to $20,000 annually
- Education programs including GED and Tuition Reimbursement
- Scholarship opportunities
- Medical/Dental/Vision benefits for all positions
- Free food
- Paid Time Off including vacation, sick, and holiday pay
- Vacation Donation Program
- Border Family Cares Program
- Supportive culture encouraging career growth
