Domino's Pizza - Henderson, NC
posted 4 days ago
About the position
The following is considered minimum expectations in performance while working for Domino's Pizza. Employees are expected to answer the phone or assist carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu. They must maintain a perfect image according to standard and demonstrate customer WOW steps: 1) Apologize 2) Give them what they want 3) Give them something extra. Pizza makers must count pepperoni and ham on every order every day, regardless of the topping amount when ordered. No one is allowed to clear pizzas before they are ready to be placed in the oven. Drivers must have $1 in coin change on every delivery and must say 'Let me get your change' on every order without exception. Employees are not allowed to carry more than $20 while on the clock, including personal money, and no one is allowed to have a pocket knife or any weapon while working. Driver vehicles are to be neat and clean and present a positive image while working. Drivers are not to be routed early or checked in early from delivery. Pizza makers must wash their hands prior to making products, and only proper procedures for products are allowed. Every driver must have completed Safe Delivery CBT. Every order is to be repeated for accuracy, and the name and address must be confirmed. Employees are responsible for all results in assigned stores, ensuring food, labor, and service goals are within target. A P&L review with the direct supervisor is required each month. Employees are expected to work a minimum of 50 hours per week with 1 day off and 1 on-call day. They must ensure all stores meet or exceed minimum TIPS and Domino's Pizza Standards, that all stores are staffed, and that training of all team members is conducted. Repair and maintenance in all stores must be maintained, and all new products or ideas must be implemented seamlessly. Employees must ensure all stores run at a minimum 4-star level, perform self OER's in the first week of each period, and make appropriate corrections. Evaluations and raises are to be completed as needed, and all reports and paperwork must be turned in timely. Employees must ensure that all reports and paperwork at the store level are complete and accurate, know all product and operational standards, follow all safety and security procedures, and ensure equipment is in working order. Store budgets must be maintained, and all school lunches must be prepared and delivered within the standards needed by the school. Accurate and detailed accountability must be provided, ensuring a paper trail exists. All equipment must be available and utilized correctly, and inventory checks must be performed on each store each month. Systems checklist and visit books must be utilized and in place.
Responsibilities
- Answer the phone or assist carryout customers in a polite and courteous manner.
- Maintain a perfect image according to standard.
- Demonstrate customer WOW steps: Apologize, Give them what they want, Give them something extra.
- Count pepperoni and ham on every order every day.
- Ensure pizzas are not cleared before they are ready to be placed in the oven.
- Carry $1 in coin change on every delivery.
- Say 'Let me get your change' on every order.
- Not carry more than $20 while on the clock.
- Ensure driver vehicles are neat and clean.
- Not be routed early or checked in early from delivery.
- Wash hands prior to making products.
- Follow proper procedures for products.
- Complete Safe Delivery CBT.
- Repeat every order for accuracy and confirm name and address.
- Be responsible for all results in assigned stores.
- Ensure food, labor, and service goals are within target.
- Conduct P&L review with direct supervisor each month.
- Work a minimum of 50 hours per week with 1 day off and 1 on-call day.
- Ensure all stores meet or exceed minimum TIPS and Domino's Pizza Standards.
- Ensure all stores are staffed and train all team members.
- Maintain repair and maintenance in all stores.
- Implement all new products or ideas seamlessly.
- Ensure all stores run at a minimum 4-star level.
- Perform self OER's in the first week of each period and make appropriate corrections.
- Complete evaluations and raises as needed.
- Turn in all reports and paperwork timely.
- Ensure all reports and paperwork at the store level are complete and accurate.
- Know all product and operational standards.
- Follow all safety and security procedures and ensure equipment is in working order.
- Maintain store budgets.
- Prepare and deliver all school lunches within standards.
- Provide accurate and detailed accountability and ensure a paper trail exists.
- Utilize all equipment correctly.
- Perform inventory checks on each store each month.
- Utilize systems checklist and visit books.
