Assistant Manager 3rd Shift Mobility Customer Service

$100,100 - $135,100/Yr

Siemens - Orlando, FL

Full-time - Mid Level

Orlando, FL

Machinery Manufacturing

About the position

Siemens Mobility is seeking an Assistant Manager for the 3rd Shift team in Orlando, FL. This role involves overseeing the safe and reliable execution of a long-term maintenance contract for a fleet of high-tech trains, ensuring the highest reliability and availability of the systems. The Assistant Manager will be responsible for building and leading a proficient maintenance team, establishing operational strategies, and implementing productivity measurements to meet customer expectations and regulatory requirements.

Responsibilities

• Develop maintenance, overhaul, and repair operations by estimating, forecasting, and anticipating requirements, trends, and variances.
• Develop and implement plans; measure and analyze results; initiate corrective actions; minimize variances' impact; continuously improve processes.
• Maintain a close working relationship with the Customer to ensure the team exceeds their expectations in contracted service levels.
• Ensure all organizational activities and operations align with local, state, and federal regulations and laws.
• Plan and lead all resources including people, plant, material, tools, and third-party services to meet operational requirements.
• Encourage identification of continuous improvement activities and implement those with significant cost and labor savings.
• Participate in regular reviews with customer representatives to demonstrate improved product performance and customer satisfaction.
• Develop a high-performance culture with strong employee engagement using Siemens People Management policies and tools.

Requirements

• Bachelor's degree in business, engineering, or a technical field of study; relevant technical work experience may be considered in lieu of a degree.
• 2+ years of supervisory/team lead experience.
• 3-5 years of railroad maintenance experience preferred or similar industrial environment experience.
• Proficiency in capacity and workforce planning.
• Ability to develop and maintain appropriate critical metrics.
• A consistent track record of operational accomplishments from a multi-product and refurbishment/overhaul environment.
• Basic mechanical/electrical knowledge, structured failure analysis, and understanding of customer needs.

Nice-to-haves

• 3-5 years of rail maintenance experience.
• Experience dealing with the FRA/CFRs and knowledge of applicable laws and regulations.

Benefits

• Health, Dental, Vision Insurance
• HSA/FSA
• Commuter Benefits
• Tuition Reimbursement program
• Mentor Programs
• Paid Time Off
• 401k match
• Employee perks and discounts