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Burger Kingposted 3 months ago
$12,000 - $12,000/Yr
Full-time - Mid Level
Warrenville, IL
Food Services and Drinking Places
About the position
The Assistant Manager at Burger King plays a crucial role in ensuring customer satisfaction and operational excellence within the restaurant. This position involves leading a team, providing training, and maintaining high standards of service and cleanliness. The Assistant Manager is responsible for developing team members, monitoring service speed, and achieving financial goals while creating memorable experiences for guests.
Responsibilities
- Develop Servant Leaders by prioritizing the team and restaurant over personal interests.
- Create memorable service experiences that encourage guests to return.
- Maintain a balance between high-quality employee and guest experiences and achieving financial goals.
- Welcome new team members and provide necessary training.
- Lead team huddles to motivate and inform the team.
- Ensure ongoing training and coaching for team members.
- Build the capability of shift supervisors and prepare them for advancement.
- Thank the team consistently and celebrate successes.
- Actively coach brand service behaviors and provide feedback.
- Monitor Speed of Service to meet guest expectations.
- Ensure the restaurant is welcoming and clean.
- Maintain product quality and operational standards.
- Partner with the Restaurant General Manager to create action plans for improving guest metrics.
- Review sales and scheduling to meet Quality, Service, and Cleanliness (QSC) standards.
- Ensure accuracy in daily numbers, cash handling, and HACCP logs.
- Review inventory efficiencies to create product orders.
- Evaluate and implement cost controls.
- Monitor people charts and production planning, making necessary adjustments.
- Create and monitor schedules and manage the onboarding process for new team members.
- Implement action plans to address employee needs and operational assessments.
Requirements
- High school diploma or GED required.
- 1-2 years of supervisory experience required.
- Excellent guest service skills required.
- Ability to work in a fast-paced environment.
- Effective communication skills with guests and team members.
- Ability to resolve issues in compliance with Burger King standards.
- Ability to motivate employees, resolve conflicts, and make difficult decisions.
- Availability to work all shifts, including weekends and holidays.
Benefits
- Scholarship Fund Program providing scholarships ranging from $1000 to $50,000.
- Emergency fund for short-term financial assistance due to hardships.
- Discount program for various services and products.
- Provider finder/cost estimation tool for healthcare.
- Wellness program with points redeemable for wellness-related items.
- Pregnancy planning tool for tracking fertility and baby milestones.
