Assistant Manager - AO Projects and Execution

$84,000 - $103,966/Yr

United Airlines - Houston, TX

Full-time - Mid Level

Houston, TX

5,001-10,000 employees

Air Transportation

About the position

The Airport Operations Project Manager at United Airlines is responsible for planning and supervising various airport operations projects to ensure timely completion and adherence to budget constraints. This role involves collaborating with diverse teams to enhance performance, customer satisfaction, and employee engagement while maintaining compliance with industry standards and company policies.

Responsibilities

• Plan and supervise projects to ensure timely completion among diverse groups and within budget.
• Designate project resources, logistics, and supervise progress while keeping team members informed.
• Lead all aspects of Airport Operations projects and initiatives to drive performance and customer satisfaction.
• Promote creativity and teamwork to achieve hub goals.
• Monitor project progress and keep partners informed.
• Ensure projects are completed on-time, to specifications, and within budget.
• Develop and maintain relationships with team members for project success.
• Create detailed project plans to track progress and address concerns throughout the project.
• Evaluate projects and provide recommendations for improvement.
• Seek feedback from frontline employees and leadership to promote successful change management.
• Create and maintain comprehensive project documentation, including spreadsheets and process maps.
• Collaborate with organizational leadership to support objectives and interact positively with all departments.
• Act as a liaison between the company, customers, and vendors.
• Attend conferences and training to maintain process improvements.

Requirements

• High School Diploma
• Five (5) years of Operations Experience
• At least three (3) years of Operations Leadership experience
• Intermediate experience in Microsoft Office Suite, including MS Excel and web database reporting
• Ability to present analytical information effectively
• Knowledge of Operations practices and landscape
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Strong time management skills with a shown ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to engage with leadership at all levels with professionalism and confidentiality
• Ability to lead and empower teams
• Commitment to excellence and problem-solving techniques
• Ability to work weekends and shift work if required
• 20% travel required
• Legally authorized to work in the United States without sponsorship

Nice-to-haves

• BA/BS Degree or related operations experience
• Critical thinking and process improvement skills
• Proficiency with Microsoft Office products
• Experience leading projects with team members across multiple departments

Benefits

• Medical, dental, vision, life, accident & disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges