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Tricolor Auto Group - Laredo, TX
posted 2 months ago
About the position
The Assistant Manager Bilingual (English/Spanish) at Tricolor Auto Group is a pivotal role aimed at enhancing customer experience and driving sales in the automotive sector. This position involves overseeing the Customer Experience Specialists team, ensuring effective sales processes, and maintaining high standards of customer service. The role is designed for self-motivated individuals who are eager to advance their careers in a dynamic environment focused on the Hispanic community.
Responsibilities
- Interview, hire, and train the Customer Experience Specialists.
- Conduct team meetings and one-on-ones with team members to monitor performance and establish goals alongside the General Manager.
- Ensure proper utilization of the AutoMas system for loan application documentation and deal terms submission.
- Provide an excellent experience to customers during and after the sales process.
- Build relationships with customers.
Requirements
- Bilingual in English and Spanish.
- Valid driver's license with a clean record.
- Willingness to work long hours and weekends.
- Ability to pass a drug test and background check.
- 1 year of experience in a supervisory/management role is highly preferred.
- 3+ years of experience in Customer Service and Sales.
Nice-to-haves
- Experience in car dealership, auto sales, internet sales, retail sales, customer service, or commission-based jobs.
Benefits
- Health, vision, dental, and life insurance after 30 days of employment.
- 401K with 100% matching up to 4%.
- Employee discount program.
- Training and learning opportunities.
- Childcare assistance.
- Growth opportunities within the company.
