Assistant Manager - Bilingual Spanish

National Vision - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

51-100 employees

Health and Personal Care Retailers

About the position

The Assistant Manager at Eyeglass World plays a crucial role in overseeing daily store operations, ensuring high levels of customer service, and managing personnel. This position is responsible for driving sales and performance goals while maintaining a positive work environment for associates. The role also involves liaising with doctors and corporate offices to ensure smooth operations and effective communication.

Responsibilities

• Drive and achieve profit, sales, and performance goals according to National Vision standards.
• Monitor sales results against budgeted figures.
• Ensure all store associates achieve and maintain the highest level of customer service.
• Maintain awareness of same-day service using the 'Ready When Promised' production board.
• Communicate with the General Manager, District Manager, and Corporate Office, providing required store reporting.
• Develop and maintain a good working relationship with associated doctors and serve as a liaison between them and store personnel.
• Ensure store promotions, advertising, and visual merchandising are in place and that all associates and doctors are aware of current promotions.
• Supervise and motivate Optician/Sales Associates, ensuring timely completion of day-to-day functions.
• Assist the General Manager with balancing staffing to store volume.
• Assist in recruiting, selecting, and retaining high-caliber staff.
• Motivate associates to exceed performance standards.

Requirements

• Fluent in reading and speaking both English and Spanish.
• Optical sales experience.
• Supervising experience is preferred.
• Proficient computer skills.
• Proven ability to lead, coach, and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Benefits

• Competitive compensation including bonus potential.
• Comprehensive benefits package including health and dental insurance.
• 401k retirement savings with company match.
• Flexible spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.