Assistant Manager, Branch Office - Stockbridge

Navy Federal Credit Union • Stockbridge, GA

396d

About The Position

The Assistant Manager of the Branch Office at Navy Federal Credit Union plays a crucial role in supporting the Branch Manager by overseeing the efficient operation of the branch. This position involves managing branch staff, ensuring compliance with operational procedures, and providing high-quality service to members. The Assistant Manager will also participate in marketing efforts, staff training, and performance evaluations to achieve business goals.

Requirements

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans.
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
• Ability to manage multiple priorities independently and/or in a team environment.
• Exposure to member/customer service operations.
• Effective organizational, planning and time management skills.
• Effective verbal and written communication skills.

Nice To Haves

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience.
• Familiarity with financial institution and lending practices, principles and regulations.
• Familiarity with retail banking industry best practices.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services.
• Assist the Manager in monitoring cash operations and branch self-auditing efforts.
• Manage staff to ensure vault opening, closing and balancing procedures are completed.
• Participate in outside marketing and promotional activities for members and potential members.
• Participate in recruiting efforts, on-boarding and initial training of team members.
• Participate in budget, purchasing, tracking and records retention for business expenses.
• Guide team development for continual growth in technical, soft and leadership skills.
• Provide applicable support to ensure team achieves and maintains product, service and business goals.
• Assist with leading and training team members to deliver high quality service to our members.
• Analyze reports and conduct trend analysis to optimize business performance.
• Ensure compliance with all security, safety and emergency preparedness procedures.
• Ensure compliance with all HR related policies, practices and procedures.
• Perform supervisory/managerial responsibilities including supervising daily activities and establishing performance goals.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Employee referral program
• Hybrid work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree