Assistant Manager, Business Intelligence & Data Science (Lending Analytics)

$109,400 - $183,800/Yr

Navy Federal Credit Union - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Credit Intermediation and Related Activities

About the position

Navy Federal Credit Union (NFCU) is seeking an Assistant Manager for Business Intelligence & Data Science, specifically focusing on Lending Analytics. The primary purpose of this role is to lead a dedicated team in providing comprehensive credit risk analytics and business insights across various lending portfolios, including credit cards, auto loans, personal loans, real estate, student loans, and business loans. This position is crucial for monitoring performance and assessing credit risk exposure, identifying emerging risks, and presenting analytical findings to inform strategic decision-making processes. The successful candidate will engage in a variety of assignments that encompass business analysis, front office requests, dashboard creation, reporting, automation, and model development. The ideal candidate will possess substantial experience in leading teams and a solid background in one or more lending products, complemented by hands-on experience with various data science tools. Effective communication and analytical skills, along with strong leadership qualities, are essential for success in this role. The Assistant Manager will assist in managing and leading business intelligence development, which includes gathering requirements, designing solutions, implementing production processes, and maintaining ongoing operations. In addition to overseeing project management for multiple reporting and dashboard development initiatives, the Assistant Manager will play a key role in optimizing business operations by analyzing current performance and forecasting future trends to support strategic initiatives. The position requires a thorough understanding of the business environment and strategies, ensuring that analytic outputs effectively address business needs. The Assistant Manager will also collaborate with internal and external partners to ensure successful data integration and engineering, while maintaining compliance with applicable federal and state laws, regulations, and NFCU policies. Overall, this role is pivotal in driving data-driven decision-making and enhancing the operational efficiency of the lending analytics team, ultimately contributing to the organization's mission of making a difference in the lives of military members and their families.

Responsibilities

• Assist with managing and leading business intelligence development, including requirements gathering, design, production implementation and maintenance
• Oversee project management of multiple reporting, dashboard development, ad-hoc analysis and data initiatives
• Assist with optimizing business operation performance by analyzing current and forecasting future performance to support strategic initiatives
• Evaluate/develop/implement analytical techniques and best practices to gain a competitive advantage
• Maintain understanding of business direction, environment and strategies and work closely with stakeholders to ensure analytic output addresses business needs
• Assist with leading team to mine large datasets for new sources of information to better understand drivers of performance in branch portfolios
• Collaborate with ISD to design and build the technology infrastructure necessary to achieve data-driven analytic solutions
• Partner with internal business partners and external vendors to ensure successful data integration/engineering, and data warehousing
• Ensure that data processing standards, guidelines, procedures, controls and best practices are followed across the department
• Develop dashboards leveraging best practices in data visualization and champion the use across the department
• Assist with managing the collection, correlation, analysis, and reporting of data and studies of organizational information to drive department operations, business decisions, and mitigate risk/loss
• Assist with managing the maintenance of databases to ensure operational efficiency and reduce operational risk
• Identify and resolve operational and performance gaps and obstacles; develop and implement changes and improvements
• Lead the development of reports and solutions to establish and strengthen system controls, facilitate process management, data reconciliation, to improve services and products
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Assist with developing and maintaining team-specific components of the Division Annual Financial Plan (AFP)
• Participate in organization-wide project teams; monitor projects assigned to the department and ensure milestones are completed on schedule
• Partner with senior management to ensure internal/external regulatory exam preparedness
• Assist with developing and implementing new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, and/or management request
• Perform other duties as assigned

Requirements

• Advanced knowledge of applicable federal and state laws, rules and regulations that govern the functions
• Significant progressively responsible experience leading and managing an analytics operation, preferably in a large financial institution to include operational and regulatory risks and controls
• Working knowledge of any of the following: asset/liability management, financial accounting, cost accounting, budgeting principles and practices, statistics, finance, and/or mathematic modeling
• Working knowledge of banking/financial industry trends, products and services
• Significant experience in the use of statistical modeling software (e.g. SAS or SPSS), and with QRM systems and software
• Working knowledge of the concepts of asset-liability management
• Significant experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Significant experience managing multiple priorities independently and/or in a team environment to achieve goals
• Significant experience in working with all levels of staff, management, stakeholders, vendors
• Significant experience supervising and leading professional employees
• Advanced organizational, planning and time management skills
• Advanced research, data mining/querying, analysis, and reporting skills, including proficiency in sophisticated statistical methods and modeling, forecasting, and cost/benefit/risk analysis
• Advanced skill in results-oriented leadership in a challenging environment
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced skill producing desired results and achieving goals and objectives
• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Expert verbal and written communication skills
• Expert database, word processing, spreadsheet, and presentation software skills
• Bachelor's degree in Finance, Business Administration, or related field, or the equivalent combination of training, education, and experience

Nice-to-haves

• Working knowledge of Navy Federal's policies, procedures, products, and services
• Experience in leading and managing in diverse and complex operational environments

Benefits

• Competitive salary range of $109,400 to $183,800
• Opportunities for professional development and career advancement
• Comprehensive health insurance coverage
• Retirement savings plan with 401(k) options
• Paid time off and holidays
• Flexible work hours
• Employee discounts and benefits programs