Assistant, Manager Business Optimiz & Proj

Navy Federal Credit Union - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Credit Intermediation and Related Activities

About the position

The position involves planning, managing, and directing the functions of the Business Optimization and Projects Branch at Navy Federal. The role focuses on managing day-to-day analytics, optimization, and reporting to support the business unit in achieving operational and strategic goals. The individual will partner with leadership across the department for strategic planning and support senior management in executing strategic plans, all while working under limited supervision.

Responsibilities

• Manage the day-to-day collection, correlation and analysis of highly complex data to drive business decisions and mitigate risk/loss
• Assist in the design/development of monitoring tools, models, dashboards and/or reports to track/project business scenarios; determine scope and methodology
• Manage the analysis of existing processes and key controls; identify future internal control trends or new standards
• Review data to identify strategic trends and actionable insights and develop policy recommendations and exceptions
• Collaborate with business partners to define key performance indicators that provide insight on trends impacting business performance
• Manage pre- and post-project projections including business case analysis and goal assessments
• Use data to drive continuous process improvement to increase member experience quality, generate revenue, minimize financial risk and maintain high operational efficiency
• Partner with internal business partners and external vendors to ensure successful data integration/engineering and data warehousing
• Collaborate with key partners and external vendors in the development and delivery of solutions
• Identify risk related to projects and collaborate with business unit operational risk team to mitigate
• Review results of staff analysis; present recommendations, alternatives and implications
• Lead and/or represent business unit in change management efforts, cross-functional initiatives and department/organization projects
• Provide day-to-day management of large strategic projects or programs
• Participate in developing and designing the scope of strategic opportunities
• Coordinate with task groups and manager to determine analytic direction
• Ensure compliance with all applicable federal and state laws, rules and regulations and Navy Federal policies and procedures
• Stay informed of business environment and associated trends to ensure new developments and best practices are incorporated in policy decisions
• Perform other duties as assigned

Requirements

• Significant experience leading and managing an analytics operation, preferably in the financial services industry and with a focus on service delivery
• Advanced knowledge of banking/financial industry trends, products, services and regulations
• Significant experience in supervising and leading employees
• Experience leading large projects/initiatives which have business risk and impact
• Significant experience in delivering presentations to virtual and in person teams
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Familiarity with experimental design approaches and testing methodologies
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Advanced skill analyzing statistics and reports to determine business performance and trends
• Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced skill to effectively manage a remote distributed workforce across multiple locations and time zones
• Advanced skill communicating complex technical concepts to non-technical audiences
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced skill resolving conflicting requests and meeting changing requirements
• Advanced verbal, interpersonal and written communication skills
• Advanced database, word processing, spreadsheet and presentation software skills
• Bachelor's degree in Finance, Business Administration, Predictive Analytics, or related field, or the equivalent combination of education, training and experience

Nice-to-haves

• Experience working with any of the following tools: SQL, JMP, or Cognos Analytics
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• Master's degree in Finance, Business Administration, Predictive Analytics, or related field

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the Best Companies for Latinos to Work for 2024
• Ranked in Computerworld® Best Places to Work in IT
• Listed in Forbes® 2024 America's Best Large Employers
• Recognized in Forbes® 2023 The Best Employers for New Grads
• Included in Fortune Best Workplaces for Millennials™ 2023
• Ranked in Fortune Best Workplaces for Women ™ 2023
• Listed in Fortune 100 Best Companies to Work For® 2024
• Recognized by Military Times 2023 Best for Vets Employers
• Awarded Newsweek Most Loved Workplaces
• Received Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Ranked in Yello and WayUp Top 100 Internship Programs