Assistant Manager, Clinic Operations

Summit Spine And Joint Centers - Lawrenceville, GA

Full-time - Mid Level

Lawrenceville, GA

Ambulatory Health Care Services

About the position

The Assistant Manager of Clinic Operations at Summit Spine and Joint Centers is responsible for overseeing the general operations of clinics and Ambulatory Surgery Centers (ASC). This role involves establishing and implementing departmental goals, policies, and procedures, while ensuring exceptional patient care and operational efficiency across multiple locations in Georgia.

Responsibilities

• Oversee general clinic and staff operations, establishing and implementing goals, objectives, policies, procedures, and systems for the department.
• Project manage initiatives as directed by the Director of Clinic Operations or COO, contributing to process improvement and positive P&L growth.
• Serve as liaison between leadership and employees, promoting staff performance improvement through training and performance evaluation.
• Contribute to the development and implementation of structured employee training programs for all clinic staff.
• Partner and collaborate with physicians and Administration to ensure clinical standards, regulatory requirements, and operational workflows support the overall company mission.
• Coordinate with Human Resources and Employee Scheduling to ensure adequate staffing for all locations under your purview.
• Coordinate with 3rd party services to ensure continued company operations.
• Gather, analyze, and report data for fiscal and statistical analysis.

Requirements

• Cohesive leadership and customer service skills required.
• Ability to become a core trainer and super user of EHR (E Clinical Works).
• Excellent communication skills, both verbal and written, with ability to read, write, and speak in English fluently & Multi-Lingual is a plus.
• Strong interpersonal, leadership, and problem-solving skills, and the ability to address issues with staff.
• Ability to train, mentor, and motivate staff.
• Emotional intelligence and manner while assessing performance of employees/performance standards, implementing change, ensuring accountability, and rewarding achievement.
• A minimum of 1-year clinical experience required.
• Experience using eClinicalWorks preferred.
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.

Nice-to-haves

• Multilingual skills are a plus.

Benefits

• Full-time position with benefits offered by the company.