Assistant Manager (Community Donation Manager)

Savers And Value Village - Albuquerque, NM

Full-time - Mid Level

Albuquerque, NM

10,001+ employees

About the position

As the Community Donation Manager at Savers, you will play a pivotal role in managing the day-to-day operations of the Community Donation Center (CDC). Your primary responsibility will be to ensure that the CDC is the donation center of choice, upholding company standards and regulations while providing fast, friendly, and respectful service to all donors. You will be accountable for the overall management and direction of the CDC, ensuring it is organized, clean, safe, and welcoming. This includes overseeing the donation flow, storage, and staging processes, and collaborating with the Production Manager and Store Manager to facilitate a manageable supply flow of donations into the production room. In addition to operational responsibilities, you will be tasked with promoting brand awareness within the community and developing relationships with local organizations to inspire partnerships with Savers. You will lead a team of Community Donation Center Ambassadors, providing training, coaching, and recognition to foster a culture of appreciation for donors and donations. Your leadership will be crucial in delivering a positive donor experience, as you will actively engage with donors, assess service standards, and implement improvements based on feedback. The role also involves planning, tracking, and measuring donation goals and results, utilizing tools such as the CDC Scheduler and Daily Planner to ensure appropriate staffing coverage. You will be expected to model and maintain a respectful, values-driven workplace, adhering to all Savers' Policies and Procedures. As a member of the management team, you will contribute to the overall success of the organization by driving community awareness of the CDC and the benefits of donating to Savers.

Responsibilities

• Manage the overall operations of the Community Donation Center (CDC).
• Ensure the CDC is organized, clean, safe, and welcoming for donors.
• Promote brand awareness in the community and develop relationships with local organizations.
• Lead, direct, and supervise the work of CDC Ambassadors.
• Plan staffing needs and recruit, select, and train new CDC Ambassadors.
• Engage with customers and donors to promote Savers' brand.
• Ensure donations are accurately weighed and accounted for.
• Plan, track, and measure donation goals and results.
• Utilize the CDC Scheduler and Daily Planner for appropriate staffing coverage.
• Deliver a positive donor experience by training and coaching CDC Ambassadors.

Requirements

• High School diploma; post-secondary degree/diploma preferred.
• Experience managing people preferred.
• Excellent presentation skills.
• Mathematical skills for donation tracking and reporting.
• Ability to communicate effectively in verbal and written forms.
• Proficient in all Microsoft Office applications.
• Ability to observe, assess, and coach the work of others.

Nice-to-haves

• Experience in community outreach or nonprofit partnerships.
• Knowledge of retail operations and donation processes.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance