Assistant Manager Customer Experience-Carson, CA

JCPenney - Dallas, TX

Full-time - Mid Level

Dallas, TX

10,001+ employees

General Merchandise Retailers

About the position

As the Assistant Manager of Customer Experience at JCPenney, you will play a crucial role in driving profitable sales growth by leading and developing associates, implementing strategies, and executing sales-building programs to enhance the customer experience. This position focuses on customer service, talent management, and store operations to ensure a high standard of performance and engagement among team members.

Responsibilities

• Model, coach, and hold team accountable for outstanding customer service.
• Lead the Manager on Duty (MOD) program, observing and coaching managers and supervisors to enhance their teams' performance.
• Source and screen talent, partnering with store leadership for effective hiring processes.
• Oversee store payroll functions to ensure accurate compensation for associates.
• Schedule and conduct new hire orientation and ensure training is delivered effectively.
• Manage pricing and signing processes, including workload planning and price changes.
• Establish and maintain stockroom processes, ensuring organization and safety initiatives are followed.

Requirements

• Minimum of 2 years retail leadership experience.
• Bachelor's degree or equivalent work experience.

Benefits

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision insurance.
• Term life insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.