JCPenney - Dallas, TX

posted about 1 month ago

Full-time - Mid Level
Dallas, TX
10,001+ employees
General Merchandise Retailers

About the position

As the Assistant Manager of Customer Experience at JCPenney, you will play a crucial role in driving profitable sales growth by leading and developing associates, implementing strategies, and executing sales-building programs to enhance the customer experience. This position focuses on customer service, talent management, and store operations to ensure a high standard of performance and engagement among team members.

Responsibilities

  • Model, coach, and hold team accountable for outstanding customer service.
  • Lead the Manager on Duty (MOD) program, observing and coaching managers and supervisors to enhance their teams' performance.
  • Source and screen talent, partnering with store leadership for effective hiring processes.
  • Oversee store payroll functions to ensure accurate compensation for associates.
  • Schedule and conduct new hire orientation and ensure training is delivered effectively.
  • Manage pricing and signing processes, including workload planning and price changes.
  • Establish and maintain stockroom processes, ensuring organization and safety initiatives are followed.

Requirements

  • Minimum of 2 years retail leadership experience.
  • Bachelor's degree or equivalent work experience.

Benefits

  • Eligible for bonus under the Management Incentive Plan.
  • Competitive benefits package including medical/dental/vision insurance.
  • Term life insurance.
  • Paid vacation and holidays.
  • 401(k) with company match.
  • Associate discount on JCPenney merchandise.
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