Assistant Manager: Customer Experience/Operations
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About The Position
As an Assistant Manager in Customer Experience/Operations at World Market, you will play a pivotal role in fostering a customer-first culture within the store. Your primary responsibility will be to partner with the Store Manager to model and lead effective customer engagement behaviors, ensuring that the team consistently delivers exceptional service. You will assess and analyze business trends using available reporting tools to identify opportunities for improvement and take appropriate actions to enhance the customer experience. Your leadership will be crucial in maintaining the culture and values of World Market, which emphasize diversity, collaboration, and respect among team members. In this role, you will be responsible for recruiting, developing, and retaining a high-performance team that aligns with the company's values. This includes providing training, recognition, and performance management to ensure that all associates are equipped to meet customer needs effectively. You will also support the Store Manager in maintaining a safe work environment through ongoing safety training and accountability measures. Your daily tasks will include planning and executing business operations, managing timekeeping responsibilities, and assisting with recruiting and hiring processes. You will leverage available resources to educate the team on product knowledge and business priorities, ensuring that all associates utilize company tools to enhance the customer experience. Additionally, you will validate the successful deployment of omnichannel initiatives and drive customer engagement behaviors to support loyalty programs. Your role will also involve managing supply orders, addressing maintenance issues, and ensuring accurate paperwork management.
