Assistant Manager: Customer Experience & Operations

$43,680 - $52,000/Yr

World Market - Redlands, CA

Full-time - Entry Level

Redlands, CA

101-250 employees

Food and Beverage Retailers

About the position

The position involves partnering with the Store Manager to lead a customer-first selling culture, ensuring effective routines and visual brand standards. The role focuses on analyzing business trends, recruiting and developing a high-performance team, and maintaining a safe work environment. It also includes executing daily business tasks and supporting various operational responsibilities.

Responsibilities

• Model and lead a customer-first selling culture in partnership with the Store Manager.
• Assess and analyze business trends to identify opportunities and take action.
• Recruit, develop, and retain a high-performance, customer-focused team.
• Support and maintain a safe work environment through ongoing safety training.
• Plan for and execute daily business tasks assigned by the Store Manager.
• Leverage resources to educate the team on product knowledge and business goals.
• Ensure associates utilize company tools to deliver exceptional customer experiences.
• Validate deployment of omnichannel initiatives and drive customer engagement behaviors.
• Assist the Store Manager with timekeeping responsibilities and scheduling.
• Support Loss Prevention routines to enhance profitability.

Requirements

• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail environment.
• Strong leadership skills including customer experience behaviors and creative problem-solving.
• Ability to work a flexible schedule, including nights and weekends.
• Minimum age of 21 years.
• Ability to lift up to 40 lbs.

Benefits

• Flexible scheduling to support work-life balance.
• Associate discount to World Market.
• A fun and supportive work environment.
• A culture of inclusion that empowers authenticity.
• Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance.