Assistant Manager: Customer Experience / Operations

World Market - Park City, UT

Part-time - Entry Level

Park City, UT

Food and Beverage Retailers

About the position

The Assistant Manager of Customer Experience/Operations at World Market plays a crucial role in fostering a customer-first culture while supporting the Store Manager in daily operations. This position involves leading a high-performance team, analyzing business trends, and ensuring a safe and engaging work environment. The Assistant Manager is responsible for executing business tasks, enhancing customer engagement, and maintaining the company's values and culture.

Responsibilities

• Model and lead a customer-first selling culture in partnership with the Store Manager.
• Assess and analyze business trends to identify and solve business opportunities.
• Recruit, develop, and retain a high-performance, customer-focused team.
• Support and maintain a safe work environment through ongoing safety training and accountability.
• Plan for and execute daily business tasks assigned by the Store Manager.
• Leverage resources to educate the team on product knowledge and business priorities.
• Ensure associates utilize company tools to deliver an exceptional customer experience.
• Validate deployment of omnichannel initiatives and drive customer engagement behaviors.

Requirements

• Experience in retail management or customer service roles.
• Strong leadership and team development skills.
• Ability to analyze business trends and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Commitment to fostering a culture of diversity and inclusion.

Nice-to-haves

• Experience with omnichannel retail initiatives.
• Knowledge of visual merchandising standards.
• Familiarity with customer loyalty programs.

Benefits

• 401(k) Savings Plan
• Commuter Benefits
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Vision Insurance