World Market - Napa, CA
posted 3 months ago
As an Assistant Manager in Customer Experience/Operations at World Market, you will play a pivotal role in fostering a customer-first culture within the store. Your primary responsibility will be to partner with the Store Manager to model and lead effective selling behaviors, ensuring that the team is engaged and aligned with the brand's visual standards. You will assess and analyze business trends using available reporting tools to identify opportunities for improvement and take appropriate actions to enhance the customer experience. Your leadership will be crucial in maintaining the culture and values of World Market, which emphasizes diversity, collaboration, and respect among team members. In this role, you will be responsible for recruiting, developing, and retaining a high-performance team that embodies the company's values. This includes providing training, recognition, and performance management to ensure that all associates are equipped to deliver exceptional customer service. You will also support a safe work environment through ongoing safety training and accountability measures. Daily tasks will include executing business duties assigned by the Store Manager, managing timekeeping responsibilities, and assisting with recruiting and hiring processes. Additionally, you will leverage resources to educate the team on product knowledge and business priorities, validate the deployment of omnichannel initiatives, and drive customer engagement behaviors to support loyalty initiatives. Your role will also involve managing supply orders, addressing maintenance issues, and ensuring that all monthly paperwork is accurately reconciled and filed. This position requires a strong sense of urgency, attention to detail, and the ability to creatively problem-solve while executing daily priorities efficiently.