Assistant Manager: Customer Experience

$43,680 - $52,000/Yr

World Market - Santa Cruz, CA

Part-time - Entry Level

Santa Cruz, CA

Food and Beverage Retailers

About the position

The Assistant Manager of Customer Experience plays a crucial role in fostering a customer-first culture within the store. This position involves partnering with the Store Manager to lead a high-performance team, analyze business trends, and ensure the delivery of exceptional customer service. The Assistant Manager is responsible for maintaining the store's culture and values, supporting team development, and executing daily business tasks effectively.

Responsibilities

• Model and lead a customer-first selling culture in partnership with the Store Manager.
• Assess and analyze business trends to identify opportunities and take appropriate actions.
• Recruit, develop, and retain a high-performance, customer-focused team.
• Support and maintain a safe work environment through ongoing safety training and accountability.
• Plan for and execute daily business tasks assigned by the Store Manager.
• Leverage resources to educate the team on product knowledge and business priorities.
• Ensure associates utilize company tools to deliver an exceptional customer experience.
• Validate successful deployment of omnichannel initiatives and drive customer engagement behaviors.

Requirements

• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail environment.
• Strong leadership skills including customer experience behaviors, attention to detail, and effective decision-making.
• Ability to work a flexible schedule, including nights and weekends.
• Minimum age of 21 years.
• Ability to lift up to 40 lbs.

Benefits

• Flexible scheduling to support work-life balance.
• Associate discount to World Market.
• Medical and Dental Insurance.
• Vision Coverage.
• 401(k) Savings Plan.
• Commuter Benefits.
• Employee Assistance Program.