World Market - Baltimore, MD

posted about 1 month ago

Part-time - Entry Level
Baltimore, MD
Food and Beverage Retailers

About the position

The Assistant Manager: Customer Experience at World Market is responsible for leading a customer-first selling culture in partnership with the Store Manager. This role involves assessing business trends, recruiting and developing a high-performance team, and ensuring a safe work environment. The Assistant Manager will also execute daily business tasks and support various customer engagement initiatives.

Responsibilities

  • Model and lead a customer-first selling culture through effective routines and engagement behaviors.
  • Assess and analyze business trends to identify and solve business opportunities.
  • Recruit, develop, and retain a high-performance, customer-focused team.
  • Support and maintain a safe work environment through ongoing safety training and accountability.
  • Plan for and execute daily business tasks assigned by the Store Manager.
  • Leverage resources to educate the team on product knowledge and business priorities.
  • Ensure associates utilize company tools to deliver an exceptional customer experience.
  • Drive customer engagement behaviors to support loyalty initiatives.

Requirements

  • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail environment.
  • Strong leadership skills including excellent customer experience behaviors and attention to detail.
  • Ability to work a flexible schedule, including nights and weekends.
  • Ability to lift up to 40 lbs.

Benefits

  • 401(k)
  • Commuter assistance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
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