Assistant Manager: Customer Experience

$42,640 - $50,960/Yr

World Market - Baltimore, MD

Part-time - Entry Level

Baltimore, MD

Food and Beverage Retailers

About the position

The Assistant Manager: Customer Experience at World Market is responsible for leading a customer-first selling culture in partnership with the Store Manager. This role involves assessing business trends, recruiting and developing a high-performance team, and ensuring a safe work environment. The Assistant Manager will also execute daily business tasks and support various customer engagement initiatives.

Responsibilities

• Model and lead a customer-first selling culture through effective routines and engagement behaviors.
• Assess and analyze business trends to identify and solve business opportunities.
• Recruit, develop, and retain a high-performance, customer-focused team.
• Support and maintain a safe work environment through ongoing safety training and accountability.
• Plan for and execute daily business tasks assigned by the Store Manager.
• Leverage resources to educate the team on product knowledge and business priorities.
• Ensure associates utilize company tools to deliver an exceptional customer experience.
• Drive customer engagement behaviors to support loyalty initiatives.

Requirements

• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail environment.
• Strong leadership skills including excellent customer experience behaviors and attention to detail.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to lift up to 40 lbs.

Benefits

• 401(k)
• Commuter assistance
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance