Assistant Manager Customer Experience

$43,400 - $80,600/Yr

JCPenney - Bay Shore, NY

Full-time - Mid Level

Bay Shore, NY

10,001+ employees

General Merchandise Retailers

About the position

The Assistant Manager of Customer Experience at JCPenney plays a crucial role in driving profitable sales growth by leading and developing associates, implementing strategies, and executing sales-building programs to enhance customer experiences. This position focuses on ensuring outstanding customer service, effective talent management, and efficient store operations.

Responsibilities

• Model and coach team members on outstanding customer service.
• Lead the Manager on Duty (MOD) program to enhance managerial effectiveness.
• Source and screen talent, partnering with store leadership for effective hiring processes.
• Oversee store payroll functions to ensure accurate compensation for associates.
• Schedule and conduct new hire orientation and training delivery.
• Manage pricing and signing processes, including workload planning and price changes.
• Establish and maintain stockroom processes, ensuring organization and safety initiatives.
• Monitor productivity targets and set goals for team performance.

Requirements

• Minimum of 2 years retail leadership experience.
• Bachelor's degree or equivalent work experience.

Nice-to-haves

• Experience in customer service management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively across functions.

Benefits

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision insurance.
• Term life insurance coverage.
• Paid vacation and holidays.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.