Assistant Manager: Customer Experience

World Market - Tigard, OR

Part-time - Entry Level

Tigard, OR

Food and Beverage Retailers

About the position

The Assistant Manager of Customer Experience at World Market plays a crucial role in fostering a customer-first culture within the store. This position involves partnering with the Store Manager to lead a high-performance team, analyze business trends, and ensure the delivery of exceptional customer service. The Assistant Manager is responsible for maintaining the store's culture and values, supporting team development, and executing daily business tasks effectively.

Responsibilities

• Model and lead a customer-first selling culture through effective routines and engagement behaviors.
• Assess and analyze business trends to identify and solve business opportunities.
• Recruit, develop, and retain a high-performance, customer-focused team.
• Support and maintain a safe work environment through ongoing safety training and awareness.
• Plan for and execute daily business tasks and duties assigned by the Store Manager.
• Leverage resources to educate the team on product knowledge and business priorities.
• Ensure associates utilize company tools to deliver an exceptional customer experience.
• Drive customer engagement behaviors to support loyalty initiatives.

Requirements

• Experience in retail management or a similar role.
• Strong leadership and team development skills.
• Ability to analyze business trends and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Commitment to fostering a culture of diversity and inclusion.

Nice-to-haves

• Experience with omnichannel retail initiatives.
• Knowledge of customer engagement strategies.
• Familiarity with safety training and compliance.

Benefits

• 401(k) Savings Plan
• Commuter Benefits
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Vision Insurance