Assistant Manager: Customer Experience

World Market - Portland, OR

Part-time - Entry Level

Portland, OR

101-250 employees

Food and Beverage Retailers

About the position

The position involves partnering with the Store Manager to lead a customer-first selling culture, ensuring effective routines and visual brand standards. The role focuses on assessing business trends, recruiting and developing a high-performance team, and maintaining a safe work environment. It also includes executing daily business tasks and supporting customer engagement initiatives.

Responsibilities

• Model and lead a customer-first selling culture in partnership with the Store Manager.
• Assess and analyze business trends to identify and solve business opportunities.
• Recruit, develop, and retain a high-performance, customer-focused team.
• Support and maintain a safe work environment through ongoing safety training.
• Plan for and execute daily business tasks assigned by the Store Manager.
• Leverage resources to educate the team on product knowledge and business priorities.
• Ensure associates utilize company tools to deliver exceptional customer experiences.
• Validate deployment of omnichannel initiatives and drive customer engagement behaviors.

Requirements

• Experience in retail management or a similar role.
• Strong leadership and team development skills.
• Ability to analyze business trends and make data-driven decisions.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Experience with omnichannel retailing.
• Knowledge of customer engagement strategies.

Benefits

• Flexible scheduling for work-life balance.
• Associate discount at World Market.
• Medical and Dental Insurance.
• Vision Coverage.
• 401(k) Savings Plan with commuter benefits.
• Employee Assistance Program.