Assistant Manager, Customer Operations - Kona Commons

Old Navy - Kailua-Kona, HI

Full-time - Entry Level

Kailua-Kona, HI

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Assistant Manager at Old Navy, you will play a crucial role in setting the tone for the store and leading the team to deliver an exceptional customer experience. Your primary responsibility will be to drive profitable sales growth through effective management of customer and product operations, merchandising, and talent development. You will collaborate closely with the General Manager and/or Assistant General Manager to implement store strategies and achieve performance goals, while also fostering a high-performing team culture.

Responsibilities

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• 1-3 years of retail management experience.
• High school graduate or equivalent.
• Good communication skills to effectively interact with customers and team members.
• Passionate about retail and thrive in a fast-paced environment.
• Driven by metrics to deliver results to meet business goals.
• Ability to lead and inspire others through coaching and mentoring.
• Flexible schedule availability, including holidays, evenings, overnight, and weekend shifts.
• Ability to utilize retail technology.
• Ability to maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.
• Ability to travel as required.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.