Assistant Manager, Customer Operations - Sands (The)

$55,120 - $75,712/Yr

Gap - Oceanside, NY

Full-time - Entry Level

Oceanside, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Customer Operations at Old Navy plays a vital role in leading the store team to deliver exceptional customer experiences and achieve performance goals. This position focuses on driving profitable sales growth through effective customer and product operations, merchandising, and talent development. The Assistant Manager collaborates with the leadership team to coach and develop employees, ensuring a high-performing team that meets or exceeds business objectives.

Responsibilities

• Set the tone for the store team and bring the brand to life for customers and employees.
• Lead and leverage the brand's selling behaviors to provide an exceptional customer experience.
• Recruit, hire, and develop team members to foster a culture of high performance and engagement.
• Accountable for team performance through teaching, coaching, and providing meaningful feedback.
• Support strategies and processes with a customer-centric mindset to drive store sales and maximize productivity.
• Promote community involvement and adapt team priorities based on customer and business partner needs.
• Provide front line supervision to an operational, service, or administrative team.

Requirements

• Strong communication skills to provide clear expectations and feedback.
• Proven time management and prioritization skills to manage multiple tasks effectively.
• Ability to drive metrics to meet or exceed business goals.
• Willingness to travel as required.
• Analytical skills to identify underlying issues and consider alternatives.
• Good understanding of concepts and procedures within the retail environment.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet.
• Competitive Paid Time Off plan.
• Up to five “on the clock” hours each month to volunteer at a charity.
• Extensive 401(k) plan with company matching for contributions up to four percent.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.