Assistant Manager, Customer Operations - Spring Creek Centre

Old Navy - Fayetteville, AR

Full-time - Entry Level

Fayetteville, AR

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Assistant Manager at Old Navy, you will play a crucial role in setting the tone for the store and leading the team to deliver an exceptional customer experience. Your primary responsibilities will include driving sales growth, managing customer and product operations, and developing talent within the store. You will collaborate with the General Manager to implement store strategies and ensure that performance goals are met, all while fostering a positive and inclusive work environment.

Responsibilities

• Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• 1-3 years of retail management experience.
• High school graduate or equivalent.
• Good communicator with the ability to effectively interact with customers and team members.
• Passionate about retail and thrive in a fast-paced environment.
• Driven by metrics to deliver results to meet business goals.
• Determined to effectively lead and inspire others through coaching and mentoring.
• Agreeable to work a flexible schedule, including holidays, evenings, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.
• Ability to travel as required.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.