Assistant Manager, Field Operations #110818 - Yakima, Washington

About the position

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion, and belonging. The position assists the managers of a geographic territory, region, location or unit that has an impact on corporate, business unit, or organizational objectives. The role contributes to the establishment of strategies and plans, and implements business objectives. The candidate will work with management to observe and learn to manage and allocate financial and employee resources. Under the direction of management, the candidate will be involved in selecting, coaching, and developing employees and assist with management of employee salaries. The role also involves learning how to implement and support company programs and policies, and assisting managers in developing innovative leadership techniques that will improve the safety of each employee group and the quality of work each employee group performs in an effort to improve efficiencies.

Responsibilities

• Oversee and monitor departmental operations and employee activity in support of business objectives.
• Participate in activities related to the planning, design, building, maintenance, switching and control of the distribution and transmission systems.
• Promote safety in the workplace through demonstrated leadership.
• Assist in implementing strategic business objectives, strategies and plans in support of the company's strategic goals.
• Search for methods to efficiently perform the job and provide recommendations.
• Participate in the Customer Guarantee Program.
• Assist in the control of the distribution and transmission systems.
• Assist management in after hour's emergencies relating to distribution and transmission activities and workload.

Requirements

• High School Diploma or equivalent; or the equivalent combination of education and experience.
• The ability to implement action plans for achieving objectives, and to oversee daily operations.
• Communication and interpersonal skills to communicate expectations, coach employees, provide feedback, and work collaboratively with other departments.
• Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments.
• Desire to move into a leadership position with increased responsibility.
• Ability to conduct business and work with employees while understanding that information acquired in this position is confidential and must be treated as such in all communications both internal and external.
• Travel may be required.
• Valid driver's license is required.

Nice-to-haves

• Bachelor's Degree; or the equivalent combination of education and experience.
• Previous utility experience.
• Ability to demonstrate management, administrative, supervisory and leadership skills.
• Customer service skills including the ability to influence customers and employees actions toward customer requirements and toward customer service guarantees.
• Experience working in a related field providing direct support to field operations.
• Knowledge of safety issues, labor agreements, accident prevention manuals, code requirements, personnel procedures, budgeting, and general company policies and procedures.
• Knowledge of strategic plan and objectives for areas, day-to-day operations of specific area, company policies, procedures and practices, and federal, state, and local laws and regulations.
• High proficiency with all standard computer applications.

Benefits

• Health care
• Retirement
• Paid time off
• Tuition assistance
• Paid short-term and long-term disability
• Paid bereavement leave