Assistant Manager, Front Office

$58,000 - $61,000/Yr

Marriott International - San Diego, CA

Full-time - Entry Level

San Diego, CA

Accommodation

About the position

The Assistant Front Office Manager will play a crucial role in overseeing the daily operations of the Front Desk at the hotel. This position involves managing guest services, supervising staff, and ensuring high levels of guest satisfaction. The role requires effective communication, problem-solving skills, and the ability to maintain a professional demeanor in a fast-paced environment.

Responsibilities

• Interview, hire, train, and evaluate performance of Front Desk staff.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Implement company programs and supervise daily operations of the Front Desk.
• Motivate associates to provide quality service and hospitality.
• Supervise Guest Service Agents and ensure compliance with SOPS and LSOPs.
• Remain calm during emergencies and heavy hotel activity, serving as a role model.
• Conduct thorough research to resolve customer complaints and complications.
• Authorize revenue allowances to remedy problems after exploring alternatives.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Requirements

• Effective communication skills in English with internal and external customers.
• Ability to establish and maintain effective working relationships with associates and customers.
• Self-starting personality with a professional appearance and manner.
• Basic mathematical skills and proficiency in using a calculator for calculations.
• Ability to prepare complex reports on room availability and revenues.
• Proficient in accessing and inputting information using a computer system.
• Ability to stand, walk, and perform tasks behind the front desk.
• Ability to observe and detect signs of emergency situations.

Nice-to-haves

• Experience in the hospitality industry.
• Knowledge of hotel management software.

Benefits

• Hotel room discounts at Marriott branded properties and Crescent managed properties in North America.