Assistant Manager, Guest Experience ( 16 month contract) | Shops At Highland Village Pop Up

$50,066 - $67,746/Yr

Lululemon - Highland Village, TX

Full-time - Entry Level

Highland Village, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Guest Experience is a key member of the store leadership team at lululemon, responsible for ensuring that both team members and guests receive a high-quality experience. This role focuses on leading and developing team members, fostering an inclusive environment, and delivering exceptional guest service in alignment with company values. The Assistant Manager will also engage in operational tasks, manage performance, and support the Store Manager in various strategic initiatives.

Responsibilities

• Create and foster a respectful and inclusive team environment.
• Engage team members by helping them understand how their work supports the success of the store.
• Implement the Store Manager's People vision for the store.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members through feedback and coaching.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Address employee concerns or issues appropriately.
• Lead an exceptional guest experience on the floor through assessing guest connection and product education.
• Provide retail floor leadership to team members, making in-the-moment decisions.
• Resolve guest feedback and address emergent issues.
• Partner with other managers to review business data and metrics.
• Maintain strategic product presentation and visual merchandising.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures.
• Accountable for delegated aspects of controllable budget and labor hours.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• 1 year people management experience.
• 1 year leadership experience, including managing business operations and administration.

Nice-to-haves

• High school diploma, GED, or equivalent.
• Bachelor's degree or equivalent.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series