Assistant Manager, Guest Experience | Berkeley

$54,621 - $73,923/Yr

Lululemon - Berkeley, CA

Full-time - Entry Level

Berkeley, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Guest Experience role at lululemon is a vital part of the store leadership team, focused on ensuring that both team members and guests receive a high-quality experience in the store. This position involves leading from the floor, managing and developing team members, and fostering a culture of belonging and growth. The Assistant Manager is responsible for delivering outstanding guest experiences aligned with the company's values and directives.

Responsibilities

• Create and foster a respectful and inclusive team environment.
• Engage team members by helping them understand how their work supports the success of the store.
• Implement the Store Manager's People vision for the store.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members through feedback and coaching.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Address employee concerns or issues, partnering with internal support when necessary.
• Lead an exceptional guest experience on the floor through assessing guest connection and product education.
• Provide retail floor leadership, making in-the-moment decisions for efficiency and effectiveness.
• Resolve guest feedback and address emergent issues, helping to 'make it right' for guests.
• Partner with other managers to review business data and metrics for planning processes.
• Maintain strategic product presentation and visual merchandising.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures.
• Accountable for delegated aspects of controllable budget and labor hours.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year people management experience.
• 1 year leadership experience, including managing business operations and administration.

Nice-to-haves

• High school diploma, GED, or equivalent.
• Bachelor's degree or equivalent.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series