Assistant Manager, Guest Experience | Houston Galleria

$24 - $32/Yr

Lululemon Athletica - Houston, TX

Full-time - Entry Level

Houston, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.

Responsibilities

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
• Implement the Store Manager's People vision for the store and cascade to team members.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members consistently and equitably.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Address employee concerns or issues.
• Lead an exceptional guest experience on the floor.
• Provide retail floor leadership to team members.
• Resolve guest feedback and address emergent issues.
• Partner with other managers to review business data and metrics.
• Maintain strategic product presentation/visual merchandising.
• Open and close the store in accordance with the opening and closing procedures.
• Understand and adhere to people safety policies and procedures.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.
• Accountable for delegated aspects of controllable budget and labor hours.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year people management experience.
• 1 year leadership experience, including experience managing business operations and administration.

Nice-to-haves

• High school diploma, GED, or equivalent.
• Bachelor's degree or equivalent.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.