Lululemon - Peabody, MA
posted 2 months ago
About the position
As the Assistant Manager of Guest Experience at our Northshore Mall Pop Up, you will play a pivotal role in ensuring that every guest has a memorable and enjoyable experience. This position is designed for individuals who are passionate about customer service and have a knack for creating a welcoming atmosphere. You will be responsible for overseeing daily operations, managing guest interactions, and leading a team dedicated to providing exceptional service. Your leadership will be crucial in training staff, implementing service standards, and maintaining a positive environment that reflects our brand values. In this role, you will work closely with the Store Manager to develop strategies that enhance guest satisfaction and drive sales. You will be expected to analyze guest feedback, identify areas for improvement, and implement changes that elevate the overall guest experience. Additionally, you will assist in managing inventory, ensuring that the store is well-stocked and organized, and that all displays are visually appealing. Your ability to multitask and prioritize will be essential as you balance guest needs with operational responsibilities. The Assistant Manager will also be responsible for scheduling staff, managing payroll, and ensuring compliance with company policies and procedures. You will be a key point of contact for resolving guest issues and will need to demonstrate strong problem-solving skills. This position requires a proactive approach to leadership, as you will be expected to motivate and inspire your team to achieve their best performance. Your success in this role will be measured by guest satisfaction scores, team engagement, and overall store performance.
Responsibilities
- Oversee daily operations of the guest experience team.
- Manage guest interactions and ensure high levels of satisfaction.
- Train and develop staff on service standards and best practices.
- Analyze guest feedback and implement improvements.
- Assist in inventory management and visual merchandising.
- Schedule staff and manage payroll effectively.
- Resolve guest issues and complaints promptly.
- Collaborate with the Store Manager on strategies to enhance guest experience.
Requirements
- Proven experience in a customer service or retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Proficient in inventory management and visual merchandising.
Nice-to-haves
- Experience in a fast-paced retail environment.
- Knowledge of guest experience best practices.
- Familiarity with point-of-sale systems.
Benefits
- Competitive salary and performance bonuses.
- Opportunities for professional development and training.
- Flexible scheduling options.
