Assistant Manager, Guest Experience | SanTan Village

$46,384 - $62,754/Yr

Lululemon - Gilbert, AZ

Full-time - Entry Level

Gilbert, AZ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Guest Experience at lululemon plays a crucial role in the store leadership team, focusing on delivering exceptional experiences for both team members and guests. This position emphasizes leadership, team development, and guest engagement, ensuring that the store operates in alignment with lululemon's values and directives. The Assistant Manager is responsible for fostering an inclusive environment, managing team performance, and enhancing the overall guest experience through effective communication and operational strategies.

Responsibilities

• Create and foster a respectful and inclusive team environment.
• Engage team members by helping them understand how their work supports the success of the store.
• Implement the Store Manager's People vision for the store.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members through feedback and coaching.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Address employee concerns or issues appropriately.
• Lead an exceptional guest experience on the floor through assessing guest connection and product education.
• Provide retail floor leadership to team members, making in-the-moment decisions for efficiency.
• Resolve guest feedback and address emergent issues, helping to 'make it right' for guests.
• Partner with other managers to review business data and metrics for planning processes.
• Maintain strategic product presentation and visual merchandising.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures.
• Perform work in accordance with applicable policies, procedures, and laws.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• 1 year people management experience.
• 1 year leadership experience, including managing business operations and administration.

Nice-to-haves

• High school diploma, GED, or equivalent education.
• Bachelor's degree or equivalent education.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.