Assistant Manager, Guest Experience

$54,621 - $73,923/Yr

Lululemon - Berkeley, CA

Full-time - Entry Level

Berkeley, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Guest Experience role at lululemon is a vital part of the store leadership team, focused on ensuring that both team members and guests receive a high-quality experience. This position involves leading from the floor, managing and developing team members, and fostering a culture of belonging and growth. The Assistant Manager is responsible for delivering outstanding guest experiences in alignment with company values and directives.

Responsibilities

• Create and foster a respectful and inclusive team environment.
• Engage team members by helping them understand how their work supports the success of the store.
• Implement the Store Manager's People vision for the store.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members through feedback and coaching.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Address employee concerns or issues appropriately.
• Lead an exceptional guest experience on the floor through assessing guest connection and product education.
• Provide retail floor leadership to team members and make in-the-moment decisions.
• Resolve guest feedback and address emergent issues.
• Partner with other managers to review business data and metrics for planning processes.
• Maintain strategic product presentation and visual merchandising.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures.

Requirements

• 1 year of people management experience.
• 1 year of leadership experience, including managing business operations and administration.

Nice-to-haves

• High school diploma, GED, or equivalent.
• Bachelor's degree or equivalent.
• 1 year of retail or sales specific management experience.
• 1 year of recruiting, hiring, or training employees.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan