Assistant Manager, Guest Experience

$46,384 - $62,754/Yr

Lululemon - Greensboro, NC

Full-time - Entry Level

Greensboro, NC

1,001-5,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Guest Experience at Lululemon is responsible for creating a respectful and inclusive team environment while ensuring an exceptional guest experience. This role involves supporting the Store Manager in hiring, developing, and managing a diverse team, leading performance management activities, and addressing employee concerns. The Assistant Manager also plays a key role in maintaining store operations, visual merchandising, and guest engagement, all while adhering to company policies and safety procedures.

Responsibilities

• Create and foster a respectful and inclusive team environment.
• Engage team members by helping them understand how their work supports the success of the store.
• Implement the Store Manager's People vision for the store and cascade to team members.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members through feedback and coaching.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Address employee concerns or issues and partner with internal support when necessary.
• Lead an exceptional guest experience on the floor through assessing guest connection and product education.
• Provide retail floor leadership and make in-the-moment decisions for efficiency.
• Resolve guest feedback and address emergent issues, including escalations.
• Partner with other managers to review business data and metrics for planning processes.
• Maintain strategic product presentation and visual merchandising.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures.
• Accountable for delegated aspects of controllable budget and labor hours.

Requirements

• 1 year people management experience.
• 1 year leadership experience managing business operations and administration.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.
• High school diploma, GED, or equivalent; Bachelor's degree or equivalent preferred.

Nice-to-haves

• Experience in a retail environment with bright lights and loud music.
• Ability to manage conflict or mediate problems between others.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.