About the position
Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.
Responsibilities
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
- Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
- Implement the Store Manager's People vision for the store and cascade to team members.
- Support Store Manager in hiring and building a strong and diverse team.
- Support ongoing learning and development of team members consistently and equitably.
- Lead performance management activities, including direct feedback and continuous check-ins.
- Address employee concerns or issues, including knowing when to partner with internal support.
- Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education.
- Provide retail floor leadership to team members, including making in-the-moment decisions.
- Resolve guest feedback and address emergent issues, including guest escalations and urgent requests.
- Partner with other managers to review business data and metrics to inform planning processes.
- Maintain strategic product presentation/visual merchandising by ensuring product recovery and restock.
- Open and close the store in accordance with the opening and closing procedures.
- Understand and adhere to people safety policies and procedures.
Requirements
- 1 year people management experience
- 1 year leadership experience, including experience managing business operations and administration
- High school diploma or GED
- Bachelor's degree or equivalent
- 1 year retail or sales specific management experience
- 1 year recruiting, hiring, or training employees
Nice-to-haves
- Bachelor's degree or equivalent
- 1 year retail or sales specific management experience
- 1 year recruiting, hiring, or training employees
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Employee discount
- Retirement plan
