Sheetz - Leesburg, VA
posted 2 days ago
Full-time - Entry Level
Leesburg, VA
Food and Beverage Retailers
About the position
As an assistant manager of hospitality at Sheetz, you will play a crucial role in ensuring that our loyal customers have a best-in-class experience every time they shop with us. This position involves overseeing the company's promise of total customer focus and managing the day-to-day operations in the Store Manager's absence. You will work behind-the-scenes to ensure that top-tier customer-service procedures are in place throughout the store. Your leadership experience will be vital as you manage various aspects of customer experience, including inventory, preparation, promotion, production, service, and sales.
Responsibilities
- Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
- Handle customer questions, complaints and concerns
- Keep an eye on work fam compliance with Sheetz policies, procedures and programs
- Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
- Oversee timely customer transactions and cleanliness standards of our facilities and stores
- Check in on end-of-day tasks to ensure they aren't skipped
- Maintain proper placement, pricing and re-filling of merchandise
- Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste
Requirements
- High School Diploma or GED required
- Two-year degree in a business related field preferred
- One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred
- Successful completion of certification testing as needed
- ServeSafe certification or any other legally required certification
Benefits
- Quarterly employee bonuses based on company performance
- Ample PTO and 100% paid parental leave
- 401k matching and employee stock ownership
- Limitless professional development and growth opportunities
- Tuition reimbursement
- Full medical, vision and dental coverage
- Snack discounts
