Assistant Manager - Hospitality - Tallmadge, OH

Sheetz - Tallmadge, OH

Full-time - Entry Level

Tallmadge, OH

Food and Beverage Retailers

About the position

As an assistant manager of hospitality at Sheetz, you will play a crucial role in ensuring that our loyal customers have a best-in-class experience every time they shop with us. This position involves overseeing the company's promise of total customer focus and managing the day-to-day operations in the Store Manager's absence. You will work behind-the-scenes to ensure that top-tier customer-service procedures are in place throughout the store. Your leadership experience will be vital as you manage various aspects of customer experience, including inventory, preparation, promotion, production, service, and sales.

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Oversee timely customer transactions, cleanliness standards of our facilities and stores, and ensure that hospitality standards are always being met
• Check in on end-of-day tasks to make sure they aren't skipped
• Keep the shelves packed via proper placement, pricing and re-filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste

Requirements

• Education: High School Diploma or GED required. Two-year degree in a business related field preferred.
• Experience: One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.
• Licenses/Certifications: ServeSafe Any other legally required certification

Benefits

• Quarterly employee bonuses based on company performance
• Ample PTO
• 100% paid parental leave
• 401k matching
• Employee stock ownership
• Limitless professional development and growth opportunities
• Tuition reimbursement
• Full medical, vision and dental coverage
• Snack discounts