Assistant Manager - Hospitality

$46,800 - $46,800/Yr

Sheetz - North, VA

Full-time - Entry Level

North, VA

501-1,000 employees

Gasoline Stations and Fuel Dealers

About the position

The Assistant Manager - Hospitality at Sheetz is responsible for ensuring a top-tier customer experience by overseeing customer service procedures and managing day-to-day operations in the absence of the Store Manager. This role emphasizes leadership, customer focus, and operational excellence in a fast-paced environment.

Responsibilities

• Support the Store Manager in recruitment, selection, training, and performance management of store staff.
• Handle customer questions, complaints, and concerns effectively.
• Ensure compliance with Sheetz policies, procedures, and programs among staff.
• Oversee timely customer transactions and maintain cleanliness standards in the store.
• Check end-of-day tasks to ensure they are completed.
• Manage inventory by ensuring proper placement, pricing, and refilling of merchandise.
• Lead profit management processes including shrink indicators and stock audits.

Requirements

• High School Diploma or GED required.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred.
• Successful completion of certification testing as needed.
• Valid ServSafe certification or any other legally required certification.

Nice-to-haves

• Two-year degree in a business-related field preferred.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off
• Tuition reimbursement